Performance and Quality Improvement

Catholic Charities is committed to providing the highest quality services to children and families in the communities it serves. We have a rich tradition of listening to client and community needs, and providing programs that are responsive to those needs. This effort is the agency’s approach to maintaining Performance and Quality Improvement (PQI). Our approach to PQI requires involvement and participation at each and every level of the agency. The agency wants all staff members to continually ask themselves, “What can we do better?”

We’ve integrated our strategic planning with program development and evaluation to create our approach to PQI. This approach begins with a clear statement of the vision, mission, and values of the organization. It moves forward in a continuous cycle of activities that looks for, and responds to, opportunities for ongoing improvement. In addition to upholding our core organizational values, the approach is guided by a set of values about quality improvement. These include involvement of all staff in the PQI process; improvement of program quality through solution-focused problem solving; a systematic approach to improvement with clear definitions of tasks and timeframes; and data-based decision making based on information received from stakeholders, clients, and staff in order to make changes that result in more efficient, effective, ethical, and user-friendly services that are consistent with the mission of our agency.

Did you know?

Catholic Charities is accredited by the Council on Accreditation (COA), which partners with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

Catholic Charities also meets the standards set by several other nonprofit and governmental agencies, including:

• The Better Business Bureau
• The United Way
• The U.S. Department of Justice Board of Immigrant Appeals


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